SharePoint sites as configuration items?

stevemac
Tera Guru

‎07-10-2019 06:37 PM

Hi,

We are heading towards having three Sharepoint solutions - SharePoint 2010, SharePoint 2019 and SharePoint Online

We need to be able to direct incidents to specific groups based on the version the site is using.

Wondering if anyone else is creating configuration items in ServiceNow for each SharePoint site?  If yes

  • What CMDB class do you use / did you create to hold the site information?
  • How are you managing CMDB configuration item creation and maintenance?

thanks,

Steve

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4 REPLIES 4

Sebastian R_
Kilo Sage

‎07-11-2019 07:28 AM

Hi,

we created our own CI Class for our SharePoint Sites (only SharePoint Online) and manage them through Catalog Items.

There are also some OOTB Classes for SharePoints but they stored completly different data and therefore we couldn´t use it.

For the routing you could use the Support Group field on cmdb_ci to store different values.

stevemac
Tera Guru
In response to Sebastian R_

‎07-14-2019 04:07 PM

Hi - thanks for the information.  What's the process to create / maintain the configuration items in ServiceNow (eg User requests a site & then a catalogue item / record producer to create the entry?)

 

regards,

 

Steve

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Derek19
Tera Contributor
In response to Sebastian R_

‎08-17-2022 07:07 AM

Hi! 

Just wanted to follow up on this, did you extend from a table (and if so which?) or create a new custom?

 

Thanks,

 

Derek

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PatrickProdoehl
Tera Contributor

‎09-21-2023 02:09 AM

I have the same question. Since Sharepoint is a very common Enterprise software, and usually, corps are not only managing the Application layer of Sharepoint, but rather managing the configured "Sharepoint sites", i am surprised that custom classes are still the only possible way to manage those.

 

Any advise is highly appreciated.

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