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Now Assist not working in Virtual Agent

Ricardo Reis
Tera Contributor

‎07-24-2025 07:41 AM

After installing Now Assist and activating the Now Assist skill for Virtual Agent, I am still having problems trying to find a Knowledge Article or find a catalog item.

Here I'm trying to find a existing KA:

ricardoreys_0-1753368049512.png

 

0 Helpfuls
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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-24-2025 02:45 PM

Hi @Ricardo Reis 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818898

 

Try repair the Now assist plugin

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ricardo Reis
Tera Contributor
In response to Dr Atul G- LNG

‎07-25-2025 12:31 AM

Hello @Dr Atul G- LNG 

Firstly, thank you.
I have the same settings as the link you sent.
I will try to repair the plugin.