Now Assist not working in Virtual Agent

Ricardo Reis
Tera Contributor

‎07-24-2025 07:41 AM

After installing Now Assist and activating the Now Assist skill for Virtual Agent, I am still having problems trying to find a Knowledge Article or find a catalog item.

Here I'm trying to find a existing KA:

ricardoreys_0-1753368049512.png

 

0 Helpfuls
  • 283 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-24-2025 02:45 PM

Hi @Ricardo Reis 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818898

 

Try repair the Now assist plugin

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ricardo Reis
Tera Contributor
In response to Dr Atul G- LNG

‎07-25-2025 12:31 AM

Hello @Dr Atul G- LNG 

Firstly, thank you.
I have the same settings as the link you sent.
I will try to repair the plugin.