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Once we attach KB to change request form and save it "HTML format" of KB is getting attached to desc

geethajammu
Tera Contributor

‎10-25-2023 07:32 AM

Hi All,

 

Once we attach KB to change request form and save it "HTML format" of KB is getting attached to description. As shown in screenshot. This is in Vancouver.

 

Some one helps to resolve this issue is much appreciated.

 

Thanks,

Geetha.

 

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