OneNote hyperlink within Knowledge Article

[Clay Martin]

Within a Knowledge Article, is it possible to create a hyperlink to a OneNote notebook or section? If so, how?

When I've attempted it, I either get only plain text (no hyperlink) or an 'empty' hyperlink that doesn't link to anything.

Thank you.

[harshav]

open your editor and click insert/ edit link icon as shown below

Now add the details and replace your URL in the URL field

[Clay Martin]

Yes, thanks, but I know how to use the 'insert/edit link' widget in the editor. However, in my company's ServiceNow implementation, it doesn't work for OneNote. I'm trying to determine if this a ServiceNow issue, or an issue with my company's production implementation.

[harshav]

Oh i see, typically it might happen when the URL entered is not valid. In your case not sure what is happening open a HI ticket to see the resolution.

[ralvarez]

That's an interesting use case you're trying to implement. Could you please explain what you're aiming to achieve with this approach? Perhaps there are more straightforward solutions available?