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OOTB list_edit operation in ACL became sys_id

ChrisjhunM
Tera Contributor

Hi Everyone, we have this issue regarding the list_edit operation in ACL became sys_id.

In this ootb ACL (7742764c535713003066664906dc340d) in HR Case (sn_hr_core_case) table, when I open it in my PDI, it looks like this:

ChrisjhunM_0-1761925055938.png


When I open it using the company instance, the operation displays a sys_id (sys_id of the operation):

ChrisjhunM_1-1761925271246.png


In the operation list, there's the sys_id and the other list_edit operation:

ChrisjhunM_2-1761925723809.png

When I try to create a new ACL the other list_edit is not showing in the list:

ChrisjhunM_3-1761925937765.png

Lots of tables are affected with this issue not just HR Case.

ChrisjhunM_4-1761926189838.png


Hoping with your insights.

Thank you!

6 REPLIES 6

Hi @ChrisjhunM ,

 

Have you tried finding any ACLs with the same sysId in lower environments? If so then issue is from our end or else we can raise a HI case if we're sure that no data has been deleted or removed or even if the same record is showing up as sysid in lower environments as well.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards,
Madhan

Ankur Bawiskar
Tera Patron
Tera Patron

@ChrisjhunM 

seems that operation got deleted and hence it's showing sysId

did you check that?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader