Orchestration AD Password Reset

[vinitha3]

Our ServiceNow instance is not integrated with AD.

We do a scheduled import of the users from Oracle and instance is SSO enabled.

Now, when we want the users to reset their passwords when they are about to expire. I could see the PWD RESET AD in the Orchestration pack and also the Password reset module.

Any suggestions/advice? Has anyone done this?

Thanks in advance,

Vinitha.K

[Julian Hoch]

These Workflows are part of the Password Reset application, I recommend taking a look at that. Baseline, storing and changing credentials in AD and locally is supported, but it can be extended via scripting.

For the enrolment and reset process, you have to set up a strategy. Now I don't know if you can easily enforce the change (I think you meant change, not reset) before expiration. You'll probably have to calculate or import the expiration date, but I'm not sure how to force users to initiate the change process - but you could at least notify them and point them to the correct URL to initiate the process (alternatively, you might redirect them automatically, but I'd be careful with that).

[vinitha3]

I could see that the PWD AD Reset workflow just ask for the credential store ID in the workfow. In Credential Store too we are just storing the host name.

Any idea on the configuration part? Is there any document on the community site?

Thanks,

Vinitha.K

[Julian Hoch]

If you're not using AD or local, you need to set up new Credential store types

[vinitha3]

Am using AD credential store type but it does not ask for anything other than just made of AD.

Don't know whether I am missing any configuration.

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