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Resolved! Create Problem from incident after confirmation

I have requirement to create problem from incident. I know there is out of the box button is there but that is not asking for conformation. Upon confirmation given only problem should get created. i have created new ui action for same but both ui act...

RunsumS by Tera Contributor
  • 547 Views
  • 1 replies
  • 1 helpfuls

session Object is not working correctly

 var char = new GlideRecord('sn_ind_tmt_orm_order_characteristic_value'); char.addQuery('order_line_item', current.order_line_item.sys_id.toString()); char.query(); while (char.next()) { if (char.c...

Community Alums by Community Alums  
  • 291 Views
  • 1 replies
  • 0 helpfuls

Resolved! Dynamic Reference Variable on different tables

Hello all, What would be the best solution to achieve the following: 1. I have variable X on item that is a Select Box with Question Choices: Business Service; Service Offering; Business Application2. I need a dynamic variable to display records from...

kandulek by Tera Contributor
  • 464 Views
  • 1 replies
  • 1 helpfuls

Where are Related List User Filter Condition Stored?

Within a form's Related List, a default Filter Condition can be set and is editable by the user.- The filter is remembered for the user. - The filter is also specific to the parent record associated to the related list(i.e. other parent records do no...

oyu by Tera Contributor
  • 336 Views
  • 1 replies
  • 0 helpfuls

Resolved! Is it possible to restore a favourite if an individual accidentally deletes one from their favorites list in UI16?

An agent has asked us if it is possible to restore a favourite if they accidentally delete one from their favourites list in Ui16, can anyone advise if there is way to do this? Or alternatively is there a way to have a prompt that confirm they want t...

Lisa F by Tera Contributor
  • 2358 Views
  • 6 replies
  • 5 helpfuls

Resolved! Records per page in Related List

How can we set the number of records a user can see in a page of Related List. Right now, the user can see 10 records per page, how to set it to 20 records per page for Related List.

SakshamB by Tera Contributor
  • 985 Views
  • 7 replies
  • 2 helpfuls

What is dictionary override in ServiceNow?

Using dictionary override, you can override several field properties in an extended table. For instance, when you extend a changing table from the task table and the status field is read-only, you can use dictionary override to change this to non-rea...

leighame by Kilo Contributor
  • 3848 Views
  • 5 replies
  • 4 helpfuls