How to assign a bushness role to a reference field?
I have a field that is a reference type, how can I assign this value from another table to it?
Forum Posts
Filter condition not visible in related list
Hi,I created a related list. It will show all records registered for a Portal content. related list showing correct records but the filter condition is not coming how to add this? I want to show like this.
Customer Resolution Report Creation Help!
Hello Community!I need support on creating this report (On the Case Table) which visualizes New tickets, Closed tickets, and Open tickets on a weekly basis. Please support as I am struggling to create this, Thank you in advance.
Resolved! is it possible to add a portal widget to the agent workspace and start using it?
I have a portal widget which was developed to see a few details. is it possible for me to add the same widget to the agent workspace landing page and view it on the homepage set up? Please help.
A Developer's Guide to ServiceNow Catalog Client Scripts
ServiceNow Catalog Client Scripts are powerful tools for developers looking to enhance the user experience within the Service Catalog. They enable the creation of dynamic and interactive catalog items by automating field behaviors, validating inputs,...
AWA - How To Configure a Solution Where Agents Are Working Across Different Queues
Hello Everyone! I am trying to configure Advanced Work Assignment (AWA) to help with a scenario where an agent would be working across two different user groups/queues. The ask is that the capacity of an agent could be set to X for one user group and...
Domain visibility of "system" user
What can the "system" user see when it comes to domain separation? I have a service catalog item/flow that puts the record in the correct domain based on the Created by user, but then the flow (which I have running as "system") updates the record, a...
Tracking Changes to Group Membership
We have a need to track changes to group membership for auditing purposes.This does not seem to be something out of the box or easy to accomplish. And this seems like a very normal thing to want to capture and be able to track.How can we do this?
ATF Auto-Generated Tests' behavior
I've used the Automated Test Framework's new "Auto-generate tests" feature a few times now, and just got to run it again to generate a new suite after our Xanadu upgrade. I have noticed that the generated tests do not follow the "best practice" of cr...
Getting base64 encoded data of an attachments of request in a scripted rest api
Hi, We have a custom table that extends request table . Lets take table name as ABC We have a record producer that creates tickets in this ABC table this record producer has a variable of type Macro - which is an OOB attachment widget. I have a scrip...
IntegrationHub Inbound - is there a Synchronous trigger?
Hi All,In the IntegrationHub, are there any other triggers beside the trigger "Rest API - Asynchronous"? Is there a trigger that allows for a synchronous call, so that I can process the request and build an appropriate response (e.g.: receive request...
Avatar is not displaying initials in ServiceNow portal after Vancouver upgrade
Hi All,The ServiceNow avatar icon is not displaying initials after upgrade to Vancouver. This happens only in portal and not in the Native UI.Note; The image is getting displayed. Only issue is with the initials. Regds,Shanker
Resolved! Calculate SLA without holiday
HiI have requirement that SLA should calculate only between 10AM to 6PM and exclude holiday days. Help me the steps to configure the same.
Completed(error skipped)- Entra ID
Dear Community. The following flow is created to automate the catalog item 'Create Microsoft Entra ID groups'. For that we first need to check wether the users, we want to add into a group, already have a Microsoft Entra ID user or not.If its not, th...
Variable Editor (Formatter) on Story records with catalog item instead of record producer
You can add the "Variable Editor (Formatter)" to the Story form, or any other task form, that is generated by a record producer. This KB article explains the process: Determining whether the Variable Editor is added to a form - Support and Troublesho...
