Order Guide Next Button Issue

[Sean Burton]

Looking for advice. We use order guides and users typically click Next to get the variables to expand. Doing this causes an error message to display saying variables are missing data, which is a bad user experience since they have not filled out the answers to questions yet. Users don't seem to catch on to expand the questions. 

Is there a way to disable this warning message? That way when users click next the questions will expand. 

[Peter Bodelier · Accepted solution]

Hi @Sean Burton,

I don't think that is an option.

You can however auto expand the options when the item is loaded.

See Auto expand Order Guide's Include Items in Service Portal - Support and Troubleshooting (servicenow....