Hi. I've overridden the default behaviour of the new combined journal fields (specifically Work Notes and Customer Comments) so that both fields appear all the time (see my post here: Disable combined journal fields). However, I've noticed that on some forms the order of each field can be different. E.g.
Existing Requested Item:
New Requested Item (no Post or toggle buttons):
Existing Incident (swapped):
New Incident:
Existing Legal record (custom table):
New Legal record (Draft Text is not a journal field but has dropped beneath the journal fields and the File Notes (work_notes) and Correspondence (comments) boxes have swapped):
How can I get consistent behaviour on all tables and regardless of whether it's a new record or not?
Hi Wayne,
after some testing with form layouts and the configuration of the "Activities (filtered)" element on the form it seems to behave like following:
For new records: the order of the fields depend on the configuration done via "Configure - Form Layout" (or the form designer). See following screenshot - we prefer to have the "Work Notes" at first position to prevent accidentally adding (internal) work notes to the "Additional Comments" field
For existing records: For these the order seems to depend on how you configured the "Activities" element (assuming, you also use this element on the affected forms):
---
Regards,
Stefan
Hi Wayne,
after some testing with form layouts and the configuration of the "Activities (filtered)" element on the form it seems to behave like following:
For new records: the order of the fields depend on the configuration done via "Configure - Form Layout" (or the form designer). See following screenshot - we prefer to have the "Work Notes" at first position to prevent accidentally adding (internal) work notes to the "Additional Comments" field
For existing records: For these the order seems to depend on how you configured the "Activities" element (assuming, you also use this element on the affected forms):
---
Regards,
Stefan
This does indeed resolve my problem. However, the other issue on the Legal table (u_legal) where Draft appears above or below the journal feilds depending on the record state still exists:
New Legal record (this is how it should appear):
Existing records:
Form layout (there's a hidden field not shown (Overdue deadline reason) - this looks okay:
Activities - looks okay:
Any idea about this? Draft Text is a String field, not a journal field.
