Hi. I've overridden the default behaviour of the new combined journal fields (specifically Work Notes and Customer Comments) so that both fields appear all the time (see my post here: Disable combined journal fields). However, I've noticed that on some forms the order of each field can be different. E.g.
Existing Requested Item:
New Requested Item (no Post or toggle buttons):
Existing Incident (swapped):
New Incident:
Existing Legal record (custom table):
New Legal record (Draft Text is not a journal field but has dropped beneath the journal fields and the File Notes (work_notes) and Correspondence (comments) boxes have swapped):
How can I get consistent behaviour on all tables and regardless of whether it's a new record or not?
Hi Wayne,
after some testing with form layouts and the configuration of the "Activities (filtered)" element on the form it seems to behave like following:
For new records: the order of the fields depend on the configuration done via "Configure - Form Layout" (or the form designer). See following screenshot - we prefer to have the "Work Notes" at first position to prevent accidentally adding (internal) work notes to the "Additional Comments" field
For existing records: For these the order seems to depend on how you configured the "Activities" element (assuming, you also use this element on the affected forms):
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Regards,
Stefan
