Outbound IP address

Stephen Whitney · ‎02-22-2017

In order to set up LDAP authentication I need to whitelist the IP of the connection from my instance to my organizations' LDAP server. The IP address listed in hi is not the IP address that attempted to connect the the LDAP. Before I can get the IP address updated I need to verify that the outbound addresses do not change.

Mwatkins · ‎02-22-2017

I looked a little further into your case by reviewing what you are seeing when looking at the "My IP Address" page. The UI seems to be a little off in your case. There should be two column headers. You only have a column header in the second column (your passive side). The first column is where you will find the current data. I have highlighted and outlined the cell that contains the IP address used for integrations into your network.

View solution in original post

Teena Singh · ‎02-23-2017

Hi Stephen,

Glad to see that you are using the Community to learn more.

The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.

If you feel your question has been resolved, please mark the appropriate reply in the thread as being the Correct Answer.

Thank you in advance.

Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

ServiceNow

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