PDI won't wake after a good 90 minutes of attempting

danielgeorg · ‎03-19-2025

Hello,

the PDI that worked just fine yesterday now refuses to wake from hibernation. I would like to access the data I have been testing again, and it will not let me.

I have been trying to give it some time to wake; however, after a few minutes it will inform me of its failure. I tried pressing the record button but it does nothing whatsoever. I tried launching it both from the main website as well as the drop-down from my user profile. Both result in eventual failure.

I would appreciate any and all help. Thank you!

GopikaP · ‎03-19-2025

Hi @danielgeorg , I experienced the same issue yesterday. But, this morning, I received an email confirming that the PDI was available again. Since we don’t have any support for PDI, waiting for a day would be a good option.

View solution in original post

Dr Atul G- LNG · ‎03-25-2025

Hi @danielgeorg

PDI can go offline at any time, even without prior notice. There's nothing we can do since there's no support for PDI either. You can wait for the instance to be released.

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GopikaP · ‎03-25-2025

The same thing happened with my PDI yesterday evening, and it's still unavailable. It just stopped loading suddenly.

Mara6 · ‎05-16-2025

Having same issue here, yours is back?

GopikaP · ‎05-17-2025

Yes, same here, some scheduled maintenance is running, I guess.

Luiz Lucena · ‎05-17-2025

Yep. Mine as well, under maintenance since Wednesday, may 14th.