Playbook Activities

[Vedavalli]

In playbook do we have any oob component such that we'll show question with yes , no buttons ?

Thanks in advance

[Shashank_Jain · Accepted solution]

@Vedavalli ,

Yes, we do have OOB ways to handle Yes/No inside a Playbook.

• Yes/No Outcome activity (PAD) – This is the out-of-the-box component designed for Yes/No branching. You can drag this activity into your Playbook flow in Process Automation Designer, and it will show the agent two options (Yes / No). The next path depends on what they select.

• Decision activity – Also OOB, and can be configured to behave like a Yes/No question (though it supports multiple outcomes if needed).

• Guided Decisions – In CSM or HR playbooks, you can insert a Guided Decision that asks a question with Yes/No answers.

So, Playbooks don’t have a special “Yes/No button component” in UI Builder, but they achieve the same thing using these PAD activities that render in the Playbook UI.

Hope it helps!

[kaushal_snow · Accepted solution]

Hi @Vedavalli ,

Available OOB Playbook Components:

1. Yes/No Outcome Activity

A built in Playbook activity specifically designed to present a Yes or No choice to users. Drag this into your flow within Process Automation Designer. When executed, it displays two buttons Yes and No and routes the flow according to the user’s selection........

2. Decision Activity

A more flexible activity usable for branching logic, including Yes/No scenarios.....You can configure it to behave like a Yes/No prompt or use additional outcome options as needed.........

3. Guided Decision (in CSM/HR Playbooks)

Available in industry specific playbooks (like CSM or HR), this feature allows you to insert a guided prompt with customizable Yes/No options and branching logic...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Vedavalli]

Thank YOu

@kaushal_snow 
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