Plugin Manager Sync Issue

JohnnySnow
Kilo Sage

‎03-12-2024 04:29 PM

Hi Team,

 

We have just upgraded our Servicenow instance from Utah to Vancouver and while exploring the new plugin manager, I tried to manually sync the plugin manager with the ServiceNow store. But now it gives this message

JohnnySnow_0-1710286160767.png

any idea why its not able to sync with the store, how to troubleshoot this issue?

 

Thanks
Johnny

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-13-2024 02:24 AM

Hi @JohnnySnow 

 

Are you trying in PDi? If yes, then don't worry it happened with me and it get resolved automatically. If its client instance, better to log a Now Support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Community Alums
Not applicable

‎03-13-2024 04:43 AM

Hi @JohnnySnow ,

It should happen automatically, nothing to be worried 😊

Dipu Joy
ServiceNow Employee
ServiceNow Employee

‎04-11-2025 12:45 AM

This can happen if you have changed the Date Format. It should be cosmetic and the data should be retrieved. Additionally you can use the Legacy Application Manager as well.

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