Portal or Fulfiller interface for users with roles

[Daniel118]

Hi,

Hope someone can help.

In our instance when a user with no Roles access SN they get the Service Portal, a user with Roles get the fulfiller interface.

The issue we have is we have users with the approver role, these user don't need the fulfiller interface, just the Service Portal.

Where in SN is this function controlled?

I have tried making changes to the SPEntryPage in Script Includes but that seems to have no effect.

Thanks

Dan

[Daniel118]

Hi Michael,

Correct.  Approvers_role (and no roles) -> Service Portal

itil role -> Fulfiler interface

Thanks

Dan

[Michael Fry1]

Correct? sounds like incorrect. Regardless I understand. So when you use the line:

(user.hasRoles() && (gs.hasRole('itil')) && !redirectURL && !isServicePortalURL)

what happens? and what does the system log say? ask about system log as SPEntryPage has a bunch of gs.log statements.