Good day. I'm trying to accomplish such configuration in Kingston release: 1. If the user has role itil, then redirect to navpage.do\UI16 2. If the user has some roles but not itil, then redirect to Service Portal There is OOB SPEntryPage script, but...
Hi I am using the link: https://dev101419.service-now.com/ But as soon as it loads, the page redirects to: https://dev101419.service-now.com/now/appenginestudio/home Not sure why, so I cant access my instance. I am very new to servicenow. Any hel...
Hello Community, I have a requirement to use a subflow to automatically update fields on a form as part of a catalog item task model. I have created the Task model and also the sub flow. The issue I am having is that the sub flow is not triggering w...
Just made aware that with Vancouver the Instance Security Center is being prepared for deprecation. It will be hidden and no longer activated on new instances. Do we know what is replacing it? I'd like to ensure am kept current on this topic. Tha...
I have a catalog form that asks the client an initial question(request_type). If the answer to this question is 'Remove' I would like to add a minus sign to 2 fields that the client must complete (monthly_charge_out_amount and budget_transfer_amount)...
We have just implemented ServiceNow in our company.Because we have different departments in the company, we have different emails per department.The workspaces, and therefore the tickets, are also separated by department. For example:Purchasing -> e...
On the Knowledge portal is there a way to keep the chosen Knowledge Base when searching. Open the Knowledge portal - /kb?id=kb_homeChoose a Knowledge BaseShow the FiltersYou'll see in the Knowledge Bases widget have the chosen baseSearch for somethin...
Hello, I'm trying to use g_scratchpad in a client script for a List Action but I get: SCRIPT:EXEC Error while running Client Script "GlideScopedScript": ReferenceError: g_scratchpad is not defined The Display BR is working when it saves to the scratc...
Its been a while since I've messed with UI pages and UI actions, but my goal is clear I have a UI action that shows a UI pageThis UI page is meant to take user input, then trigger a Flow Designer flow Flow inputs are:The current Requested Item sys_id...
Hi All,I'm running into a problem with Virtual Agent Lite. When attempting to create a new incident, using the default ITSM `Report an Issue` topic provided out of the box, I get the message "I'm having technical issues and won't be able to continue...
We have identified that the records in the chat_queue_entry table are deleted after 3 months, I have found the following in the deleted records: There is no record in the "Auto Flushes | sys_auto_flush" table, so you should not delete those records. ...
Hello, I am trying to write a test script for an order guide that calls a catalog item via a rule base. The order guide also cascades a variable to the catalog item. Here are the issues I am having: 1. Test step to open order guide 2. Set variables...
Hey, Total Service Now newbie here. How do I go about adding a subscription to a user? We have a new starter in the team that will need added to our fulfiller subscription, essentially allowing them into the back end. We have 15 spare subscription li...
I have translation issues with a script. My company portail/session is in french so everything that is being printed from variables is being printed in french. I created a script for my Request notification which work perfectly it translate everythin...
Hi all, I am creating an end to end ATF test case where the user is submitting a laptop request, the request gets approved and fulfilled. I have a step where I am retrieving a system value using the 'run server script' test step. here, I want to kn...
