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When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user? Will there

When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header.  How can I add exception in the 'Ignore sender' filter for only one user without chan...

Resolved! "Requested For" variable type with "Enable also requested for" checked doesn't seem to be working in the Platform Service Catalog? Why?

I am using a variable that is of type "Requested For" and I have the "Enable also request for" checked in the type specification.  This works fine in the Service Portal, meaning that when I click the multiple users icon at the end of the variable fie...

Resolved! In-system notifications

Hi, In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc. See attached mock-up as an exa...

Chaz_ by Tera Guru
  • 2415 Views
  • 5 replies
  • 3 helpfuls

Highlight fields like in the Workspace

Hi, If i am referring to this article comparison between Next Experience and UI16 : Interface Comparison between UI16 & the Next Experience The list view should higlight priority filed like in Workspace (N°11) :   In my PDI, it seems that it is still...

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Nico12 by Mega Sage
  • 2947 Views
  • 11 replies
  • 1 helpfuls

Bug in "Configure - List Layout"???

In the Catalog Item related list "Catalog Client Scripts", I have noticed that about HALF (50%) of the time I make changes, my changes are thrown away and the layout goes back to a default set of columns.  Have other experienced this?  Is this a know...

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G24 by Kilo Sage
  • 610 Views
  • 1 replies
  • 0 helpfuls

Unable to edit workspace in UI builder

Suddenly UI Builder is throwing below error message  "Can't edit. There is an unknown issue. This was editable until last week and no changes were made, but suddenly Servivcenow is throwing above error. Even tried to create a new workspace, but still...

abhi555 by Tera Contributor
  • 2708 Views
  • 4 replies
  • 5 helpfuls