Prevent contributors to edit categories in a knowledge base

hervinder
Mega Expert

Hi All,

OOB - admin,knowledge manager and contributors can edit the categories.

I want to restrict contributors to edit the categories. There is one ACL associated with it. I am not sure what changes need to be done for this.

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Any help is appreciated. Thanks in advance!!

Regards,

Hervinder Kaur

9 REPLIES 9

Hmmm... I'm not sure that's a sound architecture.   The last thing you want is different ACLs and "rules of engagement" for every KB.  


I dint get you. DO i need to write a new ACL?


I'm advising that the easier battle is to establish one standard and guide your consuming parties through it.   Having completely different CRUD rules on Knowledge depending on the KB is an easy way to earn serious tech debt.


britt_champeau
ServiceNow Employee
ServiceNow Employee

Hi hervinder,



You can lock down Categories for a specific KB by just checking the box for Disable Category Editing on the knowledge base form



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nullreturned
Kilo Guru

Hervinder,


        I have a customization which involves a Display Business rule and a custom UI Macro which can allow you to define what roles are required in order to edit knowledge categories.   It will basically create a situation where only people with the role can modify categories, but the ability to modify categories will be overridden by the Knowledge base attribute for "Disable category editing".



-Damian