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Forum Posts

Resolved! Service Portal - Glyphs

Hi there,Is there a way i could see extract the list of ServiceNow ServiceNow Glyphs stored in any servicenow table ?I have seen some threads related to this, but i could no where find a way to extract them (ones being used in Service Portal).Can som...

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mm91 by Tera Contributor
  • 12585 Views
  • 9 replies
  • 8 helpfuls

CMDB Health - Required Fields

Client requirements:-As CMDB administrator, I want to configure the following required fields for every Principal CI Class so that Health dashboard displays metrics that provide value. NameSerial NumberSupport GroupChange GroupManaged y GroupModel ID

Rahul Mane1 by Tera Contributor
  • 1090 Views
  • 4 replies
  • 3 helpfuls

Resolved! Remove inactive users from watchlist

I am trying to make a scheduled job that runs once a day. The purpose of this scheduled job is to look into all active incidents which contain at least one person in the watchlist and remove any inactive users from the watchlist. Can anyone help with...

ValeriaS by Tera Contributor
  • 1664 Views
  • 12 replies
  • 1 helpfuls

K-12 student: Internal or External User?

Good morning! We are a K-12 school district currently using ITSM & HRSM to manage staff (teachers, administrators & corporate) support and requests across 7 departments.  We are at a point where we need to look at assigning IT assets directly to stud...

Kristin J by Mega Sage
  • 1133 Views
  • 3 replies
  • 0 helpfuls

Resolved! SNC Access Control Plugin has been activated. Info Sec Team would like to be able to search the log files to identify any Service Now users that have accessed our system and what actions have been taken. Which log file would be best suited to access?

We have recently activated the SNC Access Control Plugin. Our Info Sec Team would like to be able to search the log file best suited to identify the support personnel that have accessed the system and what action were taken when they did, Any suggest...

marceiseman by Kilo Contributor
  • 1556 Views
  • 5 replies
  • 1 helpfuls