Problem with duplicate tickets

Giri6
Tera Expert

User reported that he created one change ticket, but found system created duplicate as he saw getting email.  I found exact content of two tickets with created  field with following

2020-06-29 18:38:16
2020-06-29 18:38:22

I am wondering if anyone saw similar behavior and any reason it could happen.  Also when I search logs for that date it shows 600,000. I can only choose date. How can I choose between two date/times. Appreciate it.

10 REPLIES 10

At this point, I will suggest you to open HI incident for this issue since node logs is giving you limited info.

HI support can access your instance servers to dig dipper.

 

Regards,

Sachin