Problem with duplicate tickets
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07-06-2020 09:26 AM
User reported that he created one change ticket, but found system created duplicate as he saw getting email. I found exact content of two tickets with created field with following
2020-06-29 18:38:16
2020-06-29 18:38:22
I am wondering if anyone saw similar behavior and any reason it could happen. Also when I search logs for that date it shows 600,000. I can only choose date. How can I choose between two date/times. Appreciate it.

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07-06-2020 12:53 PM
At this point, I will suggest you to open HI incident for this issue since node logs is giving you limited info.
HI support can access your instance servers to dig dipper.
Regards,
Sachin