When creating service catalogs - the record producers, I usually create the variables. Most often than not I don’t map them to any field. All the information from the different variables are copied directly into the description field. Is it better...
Hi Guys,We created an export set for exporting a set of data via an MID server. However, the client is requesting for the header row of the csv (the row which contains name of the fields) want it to be truncated. Is there a way we could achieve this ...
Hello AllThis issue has 'sort of' been approached by other Community members, but I'm looking for opinions/advice on implementing Service Catalog items.Scenario:1 - User submits a Request that has one RITM and 3 Tasks2 - 3 Tasks have 3 different reso...
Servicenow receives email from a customer with body containing name=value pairs. I want to create a catalog task with variables populated out of these variables after parsing. I want the data to be seen by the only the group assigned. I am new to e...
Is it possible to preserve plugins after a clone to easily reapply the plugins to non-prods? Thank you!
Hello friends, I am facing an issue with the setting of the data time field value i.e. First Discovered and Last Discovered fields from the the CI table. When I am trying to set value using the Field Map from transform map, it sets correctly, but t...
I find any user with itil role is able to modify existing configuraiton items(CI). But I see itil role has nested role cmdb_read only not write. Not sure any other nested rule is giving update access. If I need to take away modifying CIs, what is the...
Hi Guys, I created a field u_hdd_available in the Ci class manager on the configuration item level so that I could add it on multiple forms. It was created as the wrong type so I went back and tried to delete it however it only seemed to do so on t...
Hello Community, I'm working on a Favorites Widget for the Service Portal. I'm using the widget coding shared by mhedtke24 in post: https://community.servicenow.com/community?id=community_article&sys_id=f8e3562fdb21e300107d5583ca96196f I've modifie...
i have a number of custom tables there were created to show application / system security data do drive data in a number of catalog item access request forms. What would be the best practice / preferred method to translate the actual record level val...
Hi Experts, I have a pop up modal that displays instructions right after I submit a catalog item, I am trying to achieve this using, an OnSubmit catalog client script, function onSubmit() { //Type appropriate comment here, and begin script below ...
Hi, I have assigned the group name to a variable. I need to set the variable gp value to the assignment group field. This is a inbound email action. I am getting empty when i try to set the assignment group. var str = "Name : ABC<br/>Volume Owner: Gr...
Hello community! I have quite a specific question that will take me a while to explain. I am not sure if anyone is going to read through the whole thing, but if anyone will - you are the best! It is about vanilla AngularJS, and UI Page + UI Script in...
Hello, How to enable the Plugin com.glide.search.suggestions for "Suggestions" on search in Service Portal? Is it done through Hi-Portal.
Hi all, Do you happen to have any ServiceNow to DocuSign Spoke setup&configuration documentation. I have requested DocuSign spoke to be added in my company's instance (still waiting from response from HI team) and once that is enabled (yes, I also ne...
