Hi everyone, I am trying to set up approvers for Knowledge and all documentation I am finding says that "Knowledge_Group_member" should allow a user to approve, however my user is not showing up in the approvers list.
Hi all, Anyone having idea to change the colour of custom field in activity stream i know worknotes and comments but for our own filed how can we change by default how it is getting where we can find
I read the answer as a business rule first. I feel it does not makes sense unless we know the context. I want to make sure this is right. For example, if I query for the incident, these are things happens in the order 1. Before query business rule 2....
We had configured the SMTP mailbox, with connection security as "START TLS". The same was working for the past few months perfectly until 30-May-2020. Since 30-May-2020, the connection between ServiceNow and SMTP server fails, and throws a message si...
I am running a fix script to update several million CI records. We are tracking the time it takes for the script to run and complete. Can I expect the performance (script execution speed, time taken to complete etc.) in PRD to be any different than i...
Hi All, I have a working script shown below that connects one service now instance from another via REST API. It is running okay with using basic authentication, but when I try to use OAuth 2.0, that is where the issue is. Can anyone point out my m...
Hey all! I'm very new to the ServiceNow world. I'm trying to trigger a business rule using a UI Action. The business rule is working if do things manually, but the UI Action is not. Context: Using a UI Action to update Case Category to "Product Issu...
I wanted to know if you could restrict access to the <instance_name>/stats.do URL. Visibility of the module in the navigation is restricted to admins; however, users can still type stats.do in the URL and access the page. How can I go about preventin...
Hello! Need assistance on the Subscription & Notification Preference OOB widget. We are wanting to change the Knowledge Article display name to the KB article's short description. Can anyone tell me where and how to accomplish this? Thanks!
How do I cancel a scheduled import that is currently running?
We have recently setup SSO with adfs and were experiencing an issue getting the authentication to pass through. When visiting instance.service-now.com, it would take you to our adfs portal where you could put in your credentials. After you entered in...
Was just wondering if it's possible somehow to pull in a System Property and use it in the CSS variables field on a Theme record: So instead of "hardcoding" the primary color with "$navbar-inverse-bg: #293e40 !default;", can the value be pulled ...
I'm looking for any documentation on the intended use of Suggested Relationships. With the introduction of CSDM, we now have information available to us on the use of Relationships. There is a section on it in the CSDM Whitepaper: However, this overv...
I want to add a List Action on subtasks that allows a person to send a reminder type notification to the Assigned To person to work on their assigned subtask. I don't want to capture any event parameters or anything like that. I just want a person (t...
Hello, We have a requirement to ensure that orphaned CI relationships are managed. The OOB health metrics are capable of detecting orphaned CI relationships; however, there does not appear to be a way to create a CMDB Remediation record for these. ...
