Importing a word document to create a knowledge base article, or going back later to edit the article within service now, can have severe impacts on the formatting and content of the article. Missing images, outsized or micro-sized content and font...
Hi,I wish to disable the Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Text field on knowledge form). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting ...
Delete business rule? can anyone give me example for before(delete) and before(insert/delete) business rule??
All, I'm trying to design a test to test our functionality of cancelling a change request. In one specific part of this test, I ask the ATF test to open a form, press the "Cancel" button (and expect submission to be blocked), and then to confirm that...
I have modified choice values of category field on Incident form on Dev and manually added those values on Prod since there were very less number of choices. Now I have added/modified 20+ choices in category and sub category on Dev and planning to mo...
Can anyone help me how to have different homepages in a single portal based on user roles?When the user login service portal, based on the user role the homepage should vary.
Good day,I have a question regarding the the comments and activity in requested item.Upon finishing submitting a request, any user has an "admin role" can comment on the request. but whenever i logged in a user that doesn't have a role, i could not w...
Does anyone know a way to encrypt a table? Does SNow has this feature?I have idea about Encrypted fields. But what about tables?Thanks in advance
I have one knowledge base with ~8 categories. Each category has a couple subcategories. When I click on the knowledge base on service portal, it displays the 8 categories but not the subcategories related to those. Is it possible to display these? Ma...
Hello, I'd like to share the following code snipped. Since i could help myself with it it is more a information than anything else really. The following needs to be done: Within a loop over 12 iterations aggregate the amount of records within a m...
When I go look at the logs for knowledge searches, it is showing all knowledge searches - including automatic knowledge searches that are initiated when a user is typing the short description into an incident ticket. How can I distinguish between k...
We are creating a Service Catalog which will be presented to users through Service Portal. When a user fills out a request through Service Portal, the Variables from the Service Catalog are presented in the Requested Item (RITM) record (under "Vari...
We added a custom page to our CSM portal that holds on to a few of our reports in hopes our contacts can see it. When they view the form, they get the "data is restricted" error. The thing is, the reports are based on tables they do have access to (a...
I have activated the Knowledge Management Advanced plugin and Knowledge Management Service Portal plugin. I have also confirmed the the properties for subscription have been set. There are: Enable subscribe feature for KM [glide.knowman.enable_km_sub...
How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.
