Pushing variables from a form into a record producer through workflow

[Derek10]

I have a recent ask and I'm fairly sure it is possible, but we still have <6 months of active SN experience under our belt.

I'm looking to see what I have to do to do the following:

Catalog request form to ask variables -   after approval - I want to push the variables into a record producer. As this is for demand management, I tried adding a workflow activity to it, and it totally bypasses it. So I have to make a catalog form first to handle approvals.

I'm looking to see how I can push the variables from catalog item into a record producer. A easy example would be welcome.

Form - User name-

Form Department

(various approvals)

Push to record producer after approvals.

Just looking to see where\how to start.

In addition, when a new demand is created there are no notifications sent out to demand managers. I am assuming I will need to create an event and related notification?

Thanks!

[Slava Savitsky]

I do not think you need a record producer in this case. If you need to create an Incident or Change Request or any other type of Task from within the workflow, use "Create Task" activity. If you need to create a record in an arbitrary table, use "Run Scripts" activity.

[Derek10]

We will be looking to add a create demand option, but currently we have a record producer already in place and ready to go. so I'm still looking to see a way to link up variables through workflow from one catalog item to a RP.

[Slava Savitsky]

Record producers are meant to be used interactively. They are an alternative to catalog items. You cannot used both at the same time and invoke a record producer from the workflow of a catalog item.

To use approvals, you do not have to use a catalog item. In ServiceNow, any table can have a workflow associated with it. So in your case, consider creating a workflow for the table used by your existing record producer. It will let you trigger approvals when a new record is submitted via the record producer.

[Derek10]

I have tried adding a workflow to this, and it just creates a record without going through approval, please see attached. The workflow is in a published state, and the manager approval flow has been tried and tested. Any ideas as to why this isn't working?