Pushing variables from a form into a record producer through workflow

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10-02-2014 06:28 AM
I have a recent ask and I'm fairly sure it is possible, but we still have <6 months of active SN experience under our belt.
I'm looking to see what I have to do to do the following:
Catalog request form to ask variables - after approval - I want to push the variables into a record producer. As this is for demand management, I tried adding a workflow activity to it, and it totally bypasses it. So I have to make a catalog form first to handle approvals.
I'm looking to see how I can push the variables from catalog item into a record producer. A easy example would be welcome.
Form - User name-
Form Department
(various approvals)
Push to record producer after approvals.
Just looking to see where\how to start.
In addition, when a new demand is created there are no notifications sent out to demand managers. I am assuming I will need to create an event and related notification?
Thanks!
- Labels:
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Service Catalog
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Workflow

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10-02-2014 09:31 AM
It looks like you are correct, the workflow is set to run of sc_catalog, including the subflow, I'll have to copy the flows and adjust them for the demand table. I'll update my results here.
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03-02-2015 04:54 PM
did you get the approvals working on the demand table?

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03-03-2015 04:46 AM
I thought i had updated my results, whoops!
Yes I was able to do NLM manager for any submission to the demand table, based on requestor\caller. Whether it be from a record producer, or a UI action to turn an incident into a demand.
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03-03-2015 05:18 AM
Thanks for the replay Derek...I do have one question...what is NLM manager?

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03-03-2015 05:34 AM
Sorry, NLM - next level manager.