"Insufficient rights to read the email body" error while trying to open email on the incident ticket

RJ
Kilo Contributor

‎10-09-2020 01:36 AM

Hi Team,

Oct 3rd, we have upgraded to Paris Version.

We are receiving issues related to Emails cannot be opened in Incident tickets or RITMs.
Users are receiving an error as "Insufficient rights to read the email body" when they were trying to click on "Show email details" under Activities section. All users were reporting that they were receiving this error post upgrade. Before upgrade, everyone were able to open them. So, could some one guide us what to do or where did it went wrong. 
Users with Admin role were able to see the emails in the ticket only.
 
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Regards,
Ramya Jayanthi
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Vaibhav2
Tera Contributor

‎01-18-2024 03:49 AM

Email Access Restriction is added on the notification which is getting sent out. Please check if you have appropriate access to see or you can remove the email access restriction so that it will be available to all.

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