record producer items are not clickable/opening under my favourite mobile

Rash234
Tera Contributor

‎02-16-2024 03:04 AM

Hi Team

Any idea if from now-mobile, from my favourite section, am unable to click any record producer items. But at same am able to click/opn other catalogs.. appreciate need any inputs on this please!

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Rash234
Tera Contributor
In response to Madhan somesh

‎02-16-2024 06:29 AM

how can i give screenshot as I said its sowing in my favourite but its not clickable .. so since noting happening there .. other things are clickable but only Case/incidents (record producers are not

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Madhan somesh
Mega Guru
In response to Rash234

‎02-16-2024 07:00 AM

Hi @Rash234 ,

 

The favorite functionality which you're using, Is it OOB or have you customized it.

Because if it's OOB I've also tried using the same functionality for Record producer & it seems to be working fine without any issues. 

 

If it is OOB then just try to logout & login once again. Clear app cache & login again by adding your instance.

 

Please mark it as "Accept as Solution" and " Helpful. if this solution helped you.


Thanks & Regards,
Madhan Somesh.

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