Record producer received empty records from notification

[Abigail]

Hello,

I have a Record Producer that receives the survey number from a notification button. The button sends a URL, for example:

https://exampledev.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=84178...

This value is received by the Record Producer. I want to clarify that it only captures the survey number, not the logged-in user.

The issue I’m facing is that when I impersonate another user who does not have the ADMIN role, the Record Producer results appear empty.


I don't have any conditions set for availability, and I didn't use a client script to specify the user, so I'm not sure why this is happening.

Any idea?

Thanks

[Ankur Bawiskar · Accepted solution]

@Abigail 

is this script include getting called?

how are you passing the number?

Are you using client callable script include in GlideAjax and this is for external users i.e. snc_external role?

If yes then you need to make script include public by adding this function to it

isPublic: function(){
return true;
},

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abigail]

Hello  @Ankur Bawiskar 

It works, thanks!

[Ankur Bawiskar]

@Abigail 

Glad to help.