Reference variable is showing created time instead of record name

[Srinath13]

I have variable which is referencing to the group member table and on the platform, it is showing the user name, user email and user id as configured but the same is not working on portal.

When I try to select user, it is showing the created time instead of their name and email id's.

Unable to set the display column as user field on group member table.

Any thoughts?

[Mark Roethof]

Hi there,

Have you checked what the display value is, for the table of the record you are referencing? What you are describing, is most lickely due to the display value not set.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Sruthi M]

Set the variable attribute to what fields you need to be displayed o portal

Below is the reference

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name;email_id,ref_ac_columns_search=true

Also check what field the display name checkbox on backend is setup to on the group member table

[Srinath13]

No field is set as display true on the group member table. I tried the above variable attribute but its not working.

[Sruthi M]

See below screenshot. I tried setting in my personal instance. Just set the display checkbox to true on sys_user_grmember table, user dictionary