Reference Variable not appearing in the RITM or SCTASK

[Mike LHCG1]

Hi,

I have an issue where a variable from a catalog item is not appearing in the RITM or the SCTASK. We have a location table that's used for this catalog item, and the catalog item was created using the catalog builder and then the Type Specifications for the reference fields were updated using Maintain Items. 

The requester using the catalog item completes a field called "Location" by selecting a location from a dropdown that references the location table. Then, based upon the location selected, there is a cost center field that is auto populated from the same record in the location table. It is this cost center field that is not appearing in the RITM or SCTASK. There are no UI policies or Client Scripts used for this catalog item.

Does anyone have any ideas about why I am running into this issue where the cost center field is not appearing in the RITM and SCTASK?  Thank you!

[Vishwa Pandya19]

Hello,

Make global as true for the cost center variable and see if the value is now visible.

If my answer has helped you in any way please mark it as correct or helpful.

[Mike LHCG1]

Hi Vishwa. The variable was already set to global, so that's not the issue, but I do appreciate your response! 

[Josh Pirozzi]

Hi @Mike LHCG1,

Is there something in the rule(s) you have configured to auto-populate the Cost Center based on Location? I haven't used Catalog Builder, but maybe viewing the Catalog Item from the other view under 'Maintain Catalog items' will show something?

Thanks,

Josh Pirozzi

[Mike LHCG1]

Hi Josh, thanks for the reply. I have attached a word doc containing screenshots from Maintain Items that show how the variable is defined.