register for new user from service portal

[Rajkumar Bommal]

How can I register a new user from Service Portal and store their password in the sys_user table so that they can log in to the portal?

I have created a custom registration widget/form in the Service Portal that collects:

1.Full Name

2.Email

3.Username

4.Password

I want the submitted data to create a new record in the sys_user table, and set the password so the user can immediately log in to the portal

As Of now I have tried using custom Widget to create a new user record to login service portal:

Data is getting stored in user table but login is not working

[SANDEEP DUTTA · Accepted solution]

Hi @Rajkumar Bommal ,

Refer to this thread: Solved: how to include user registration feature in my ser... - ServiceNow Community

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[Community Alums · Accepted solution]

Hi @Rajkumar Bommal ,

try with this foloowing code

html 

<div class="form-group">
  <label>First Name</label>
  <input type="text" class="form-control" ng-model="c.data.first_name" />
</div>
<div class="form-group">
  <label>Last Name</label>
  <input type="text" class="form-control" ng-model="c.data.last_name" />
</div>
<div class="form-group">
  <label>Email</label>
  <input type="email" class="form-control" ng-model="c.data.email" />
</div>
<div class="form-group">
  <label>Username</label>
  <input type="text" class="form-control" ng-model="c.data.username" />
</div>
<div class="form-group">
  <label>Password</label>
  <input type="password" class="form-control" ng-model="c.data.password" />
</div>
<button class="btn btn-primary" ng-click="c.register()">Register</button>

<div class="alert alert-success" ng-if="c.data.success">
  {{c.data.message}}
</div>
<div class="alert alert-danger" ng-if="c.data.error">
  {{c.data.message}}
</div>

client script

function($scope) {
  var c = this;
  
  c.register = function() {
    c.server.get({
      action: "register",
      first_name: c.data.first_name,
      last_name: c.data.last_name,
      email: c.data.email,
      username: c.data.username,
      password: c.data.password
    }).then(function(response) {
      c.data.success = response.data.success;
      c.data.error = response.data.error;
      c.data.message = response.data.message;
    });
  };
}

Server script

(function() {
  if (input && input.action === "register") {
    // Check if user already exists
    var existingUser = new GlideRecord('sys_user');
    existingUser.addQuery('user_name', input.username);
    existingUser.query();
    
    if (existingUser.next()) {
      data.success = false;
      data.error = true;
      data.message = 'Username already exists';
      return;
    }
    
    // Check if email already exists
    var existingEmail = new GlideRecord('sys_user');
    existingEmail.addQuery('email', input.email);
    existingEmail.query();
    
    if (existingEmail.next()) {
      data.success = false;
      data.error = true;
      data.message = 'Email already registered';
      return;
    }
    
    // Create new user
    var newUser = new GlideRecord('sys_user');
    newUser.initialize();
    newUser.first_name = input.first_name;
    newUser.last_name = input.last_name;
    newUser.email = input.email;
    newUser.user_name = input.username;
    newUser.user_password.setDisplayValue(input.password); // Proper password handling
    newUser.active = true;
    
    var userSysId = newUser.insert();
    
    if (userSysId) {
      data.success = true;
      data.error = false;
      data.message = 'Registration successful! You can now login.';
    } else {
      data.success = false;
      data.error = true;
      data.message = 'Registration failed. Please try again.';
    }
  }
})();

[Ankur Bawiskar]

@Rajkumar Bommal 

Usually user table is populated via AD/LDAP integration.

Unless you are using CSM ideally you should not allow direct user creation.

When it comes to CSM it's a self-registration process but it's on esc portal.

what's your exact business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Rajkumar Bommal 

Did you explore:

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/users-and-gr...