Remove 'Assigned to' sync between CI record and Asset record
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10-01-2025 09:58 AM - edited 10-03-2025 06:55 AM
Is there anyway to remove the sync 'Assigned to' field between CMDB CI record and Asset record.
I see there are mapping records but it will affect everyone. I want this deactivated only for certain users.
I have checked via OOB script include but it's happening under the hook i guess.
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10-01-2025 10:45 AM
If you really want to...
Go to 'Asset-CI Field Mapping' in the left nav. You'll see a list of all of the Asset and CI fields. You can make any active = false to prevent them from syncing.
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10-02-2025 11:50 PM
Yes, I have checked it but it will do all CI's but I want to do it for certain set of users or assets.
I have checked the OOB script include but it's not clear how it is happening in it.
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10-03-2025 03:24 AM
That would have been excellent information to include in your initial inquiry. There is some filtering available if you look at the advanced view on this Asset CI Field Mapping record. If that doesn't meet your needs, it would probably be best to not disturb the out of box processes by trying to alter the behaviour in this case. I would take the approach of deactivating Assigned to in the mapping, then create a Business Rule to update the Assigned to on the asset when the CI changes and your conditions are met. Once this is working CI to asset then you'll need a similar Business Rule on the asset table for asset to CI.
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10-03-2025 06:52 AM
My bad.. forgot to mention it.
Yeah.. it looks promising, will update via BR.
Will keep you posted.. thanks!
