Remove Widget from Agent Workspace Catalog Item View - Newbie Question

[GeoffreyOptumOp]

Hello.  I'm configuring ITSM Agent Workspace for the first time.  I do not have much experience with Widgets or Portal Configuration sadly.

From an Interaction Record when the agent clicks "Create Request" and then selects a particular catalog item such as this one named "General Request", there are a bunch of widgets over on the right side.  I just want to remove some of these  widgets such as the "Cool Clock" widget.

I should be able to do that easily, right?  What is the best way?  Because I can't seem to get anything to work.  Thanks!

[Logan Poynter]

Hello,

Have you checked your sc_cat_item page (Service Portal > Pages) yet? Open the page in Designer and you should see the skeleton structure with the clock widget in the right column of the container. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[GeoffreyOptumOp]

Thanks, @Logan Poynter 

From Agent Workspace, from an Interaction record, I click the Create Request button and select a catalog item, the same way an agent would.
I observe the offending widgets on the right hand side of the page.
I Ctrl + Right Click on of the widgets.  (Super-hidden feature, by the way.)
I Choose "Page in Designer" to open up the "Service Portal Designer".
This brings me to the "Service Portal Designer".
I see the offending "Cool Clock" widget on the right hand side...

But I am unable to:
1) Drag it off of the page back into the Widgets pane.
2) Delete it with the delete button.
3) Drag it to a new position on the form.
I get the following error message:

But I don't see any way to change my current application to "sn_sc_workspac".  That does not exist in my application picker:

Where am I going wrong, or what am I not understanding?  Thanks!

[Logan Poynter]

Hello Geoffrey,

It's possible the application name you see is not the true name, therefore you are not seeing it as expected in the application picker. Please go to sys_scope.list and search for the application scope; you will find it is for Service Catalog - Service Workspace application - this is what you will select in your application picker to make your modifications.

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[GeoffreyOptumOp]

Thanks, @Logan Poynter .

I see now how to map an application "Scope" to an Application "Name".  Thanks for that:

I changed my Scope to "Service Catalog - Service Workspace"...

Then I open up the Service Portal Designer and I go to delete the widget from the page using the trash can icon at the top right of the clock in blue...

It asks me this...

I click Yes.  But then I still get the following:

😞

Is this the normal way that Widgets are added to and removed from workspace pages?