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Displaying specific topics/categories to users

We are looking to display specific topics/categories in the pull down list of the knowledge home page to users based on an a setting in the audience field of the knowledge form and user type in the user record.   Currently we filter articles using AC...

Jerry20 by Tera Contributor
  • 2964 Views
  • 8 replies
  • 0 helpfuls

GlideAggregate - limiting number of records

The GlideRecord when making UI Pages makes it very easy to set the number records display by SetLimit().  However, when grouping data with GlideAggregate, setLimit does not seem to come into play. I know I can do addHaving, but I'd much prefer not ha...

MG Casey by Mega Sage
  • 8552 Views
  • 6 replies
  • 0 helpfuls

Resolved! Define default CI relationships found by Discovery

Hi, community,  I have a question about CI relationships, I know a lot has been written in SNC, I read a lot, but I still can't find exactly what I am looking for, so excuse me if repeating the topic.  Here goes: I have a CMDB which is populated of m...

mitzaka by Mega Guru
  • 4299 Views
  • 4 replies
  • 0 helpfuls

Resolved! Discovery scans updating the wrong CI

I have an HI incident on this, but I thought to ask the community as well.   Has anyone noticed that Discovery scans are updating the wrong computer CI?     Before the scan I have 2 computer CI's with different names and after the scan I have 2 CI's ...

Resolved! Override Variable Set UI Policy in Catalog Item

I thought this would work, and I'm confused as to why it doesn't.   In case it matters (which I think it does), we are currently on Berlin.  We have a variable set with some common questions for many of our forms.   Occasionally a team will request a...

Chris M3 by Tera Guru
  • 4986 Views
  • 1 replies
  • 3 helpfuls

iFrame issues

I found a strange problem related iFrame blocks when viewing on a mobile device: iFrame works OK on a desktop, but sometimes it renders a blank page when you open a page on a mobile device!!You can even check it on your own instance:There is out-of-t...

Creating custom lists CSS

Good day,I'm fairly new to ServiceNow and am responsible for the front end design for our client applications. I can create pixel-perfect pages but I hit a wall when it comes to specifying custom styles for tables (ie. sc_req_item, sc_cart_item, etc....

phugron by Mega Contributor
  • 1798 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge Feedback - Answering Comments

We have Knowledge Base installed for News Topics and feedback turned on. Would like the ability to respond to comments that have been posted. Is this possible? Ideally as the Admin, would like a function to comment on the comment and have the system ...

JimCheffer by Kilo Expert
  • 5721 Views
  • 6 replies
  • 2 helpfuls

Managed Documents to Knowledge Bases

Im am setting up Managed Documents, and i have run into some issues.In order to add some of the documents and procedures to a Knowledge base i have activated the Knowledge Document Plugin.When i then add a document to the knowledgebase by setting the...

Pyskow by Kilo Expert
  • 2331 Views
  • 5 replies
  • 0 helpfuls