spell check does not work in Knowledge
When in a Knowledge article (new or updating) for most of the users spell check does not work. It does work in Incidents, request, task. It does work for some of the users. Has anyone herd of this?
Forum Posts
Resolved! Sending a clickable link with the Email Navigation Add-on link
Hi,I'm trying to customize an email client template for kb_knowledge to send a clickable link with the Email navigation link from kb_home. I've tried ${URI} and ${URI_REF}, but these put in long, ugly URLs that aren't clickable. I've also added a URL...
Add attachment option with a field
Hi is there anyways I can add the attachment option to a field. In my Change form, I need a requirement to add attachment option with a fiels, say, "Impact assessment" field.I know, OOTB global option add attachment is there. all I need is to add the...
Resolved! How can I filter the Affected CI related list?
Hello, We're fairly new to ServiceNow and recently implemented Change Management. When we use the "Affected CI" related list, it includes a large number of CI's that will never have changes recorded against them. i.e. Switch Forward Rule, Switch...
Need help understanding the knowledge lifecycle
Hi Folks,We've been using ServiceNow since Sept 2012 (we went live with Berlin). We currently don't use Knowledge Management in ServiceNow, so I'm just having a look at it in our development environment, trying a few things, and reading as much as I ...
Custom Application Development - Best Practices
Hi All,Greetings!I'm developing ServiceNow Custom Applications in Eureka. Just wanted to check if anyone can list the best practices to be followed while creating Custom Applications using CreateNow.Practically my understanding of CreateNow is develo...
One form for all requests?
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
SLA duration based on Catalog Item
We are using the SLA plugin. I am trying to create an SLA which pulls the duration from the Catalog Item delivery_time field rather than the value specified on the SLA definition. Can anyone tell me how to do this? Can anyone tell me the purpose of t...
Reference vs lookup select box
Hi,I am trying to make a field look up select box variable type. Can I do the dot walking like current.variable_pool.reference_field.fieldnames?The lookup selectbox gives us a nice look way than reference, but reference field has a advantage of dot...
Resolved! How do I create a URL that opens a knowledge article within the nav and top banner frames?
I'm trying to create a link from our company's intranet to a knowledge article in SN. I can get the article to display by itself but need it to display with the left nav and top banner showing.I've been experimenting with options discussed on http:...
View Knowledge Articles from Inc/Prob etc. modules
Hi AllWe have a link to Knowledge Articles in the various modules in Service Now, however when the link is clicked it takes you directly to kb_knowledge table. What they actually want though is to go directly to the Article in kb_view, this is so the...
Changing the Layout of the Knowledge Homepage
Is there any way (in the base product) to change the layout of the homepage in any way? Currently, it lists all the topics (and not categories) for us and I was just wondering if it's possible to do anything different with that. Thanks for your help!
Adding header to UI Page
Im wondering is there a way to add a header to a UI Page? I am working with the kb_view UI Page and I am trying to give it the same feel as the rest of our CMS.
Resolved! How to set a default operator for each 'Go To Search' option in lists
Hi, SNC, A question I have been wondering about quite some time - in Lists, when you use the Go To search functionality, depending on which field you search, you are provided a default operator, which is not always the most efficient one. One exampl...
How to add applications and related information? CI, Asset or?
Hi We have an Excel sheet with an overview of some of our main applications/business services, database instances and integrations. What would be the best practice to move these into ServiceNow? I'm a bit lost on how to use Software Models vs. Busin...
