Removing users from a watchlist

[Thomas Michels1]

Hi people

I'm looking for a way to remove a user from a field list when they are deactiveted. I've been looking at the flow designer to do this, but I can't seem to get a grip on it. Has anyone been in this or simular situation before?

BR - Thomas

[Mark Roethof]

Hi there,

Question, is this about all or multiple watchlist (list type) fields in general? Or one specific on for example Incident form?

You could simply go for a Business Rule, which runs on after / async of update on sys_user. Simply querying the table you are after, and if the wachtlist fields contains the users sys_id. If so, a while to update the watchlist (for example stripping the sys_id).
Do consider that those records will receive an update. Is this wanted yes / no? Maybe add .setWorkflow(false). Test carefully, what impact / how many records would this concern? Etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Andrew Barnes - · Accepted solution]

Greetings Thomas,

 In order to do this, you need to search for records that meet your criteria, like active=true and disableduser is in watch list. Then when you have your records, you cut that users sys_id out of the list. This can be done with a business rule or flow. You will need to script the whole thing for a business rule, and will have to script the removal of the sys_id in a custom action in flow designer. 

-Andrew Barnes
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[Thomas Michels1]

Hi Andrew

Yeah, I had an idea that I had to do some scripting. 

Thanks! 🙂

BR - Thomas

[New Developer_S]

Hi @Andrew Barnes - @Mark Roethof 

I could able to remove the Watchlist users on current Incidents like you mentioned using a script ( criteria is Active is true and disabled user in watchlist) .

How to apply this on newly created New incidents ? I mean --newly created incidents also should not take that particular user as watchlist ? how to add this logic ?

Can you help me with this ?