Report/PA widget not available in Agent Workspace landing page (Quebec)

[PatrickL]

Hi all,

We are in the process of setting up an Agent Workspace POC, and I'm currently trying to set up landing page. I have a requirement to put already existing reports on that landing page, however the report/PA widget component is not available for me. We have Performance Analytics (premium) plugin activated.

I am able to copy one of the ootb landing pages which have this widget on it. I can then configure the widget to display a desired report. However I'm not able to add additional report/PA widgets to the page (also not seem to be able to copy/paste them)

The docs are kinda vague about this widget.. They seem to say that you can only use the widget if it had been put on a page prior to Quebec..  Whats the new way of putting reports on the landing page? It would be crazy to have to migrate all reports to indicators right?

[PatrickL]

Created a support case and awaiting reply

[SebastianKunzke]

I would be interested about the response.

But I assume, that the new Service Now approach is to use the data visualization component. Here you have the possibility to use indictors or build the report again based on a data source.

But it would be interesting to know, what the new approach should be. In special because I also do not know, if you can reuse a data visualization component in several page/experiences. Such a feature could be helpful in special, when you build several workspaces or lists. So far I didn't saw it in demonstrations.

[PatrickL]

As the kb article is not publicly accessable. In short:

The widget is deprecated. The new way to go is using the Data Visualisation Widget. If really needed you could have ServiceNow help you in activating the widget again on your instance. However keep in mind is is deprecated and it's better to use Data Visualisation. This means however that you are not able to use already created reports (and you basically need to recreated them on your landing page)

[PatrickL · Accepted solution]

As the kb article is not publicly accessable. In short:

The widget is deprecated. The new way to go is using the Data Visualisation Widget. If really needed you could have ServiceNow help you in activating the widget again on your instance. However keep in mind is is deprecated and it's better to use Data Visualisation. This means however that you are not able to use already created reports (and you basically need to recreated them on your landing page)