Report/PA widget not available in Agent Workspace landing page (Quebec)

PatrickL · ‎08-19-2021

Hi all,

We are in the process of setting up an Agent Workspace POC, and I'm currently trying to set up landing page. I have a requirement to put already existing reports on that landing page, however the report/PA widget component is not available for me. We have Performance Analytics (premium) plugin activated.

I am able to copy one of the ootb landing pages which have this widget on it. I can then configure the widget to display a desired report. However I'm not able to add additional report/PA widgets to the page (also not seem to be able to copy/paste them)

The docs are kinda vague about this widget.. They seem to say that you can only use the widget if it had been put on a page prior to Quebec.. Whats the new way of putting reports on the landing page? It would be crazy to have to migrate all reports to indicators right?

PatrickL · ‎10-22-2021

As the kb article is not publicly accessable. In short:

The widget is deprecated. The new way to go is using the Data Visualisation Widget. If really needed you could have ServiceNow help you in activating the widget again on your instance. However keep in mind is is deprecated and it's better to use Data Visualisation. This means however that you are not able to use already created reports (and you basically need to recreated them on your landing page)

View solution in original post

Harshal Wagle · ‎11-10-2024

I tried using the Data Visualization but Onclick event Handler is not working properly.

mohankrishna1 · ‎09-23-2021

Here is the answer

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=74b789ac1b9d38d07a5933f2cd4bcb21

froehre31 · ‎10-14-2021

I don't have access to view this article. Is it viewable from a community log-in?

Jackie Erickson · ‎12-14-2021

Has anyone found a way to copy or reuse the new data visualizations since we are unable to use the old report/pa widget?