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Reporting on UI Action Usage

Erik Nelson
Kilo Sage

‎11-29-2023 11:37 AM

Is there a way to report on when a UI Action is clicked to see how many times it is being used? I'm working on some updates to customizations (hopefully to revert them) and want to see, from a data standpoint, what the potential impacts could be. Specifically this would be for a Related Link UI Action (Calculate Risk on Change), but could prove beneficial across all UI Types.

 

Thank you,
Erik

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AshishKM
Kilo Patron

‎11-29-2023 12:05 PM

Hi @Erik Nelson,

You can create a new field [integer type ] in the table on which this UI Action applied, and increment that field value on every click. 

 

-Thanks,

AshishKMishra


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Erik Nelson
Kilo Sage
In response to AshishKM

‎11-29-2023 12:15 PM

Is there a way to get reports on existing usage? Sorry, I should have been more clear that's what I'm looking for is historical data.

 

Thanks,

Erik

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AshishKM
Kilo Patron
In response to Erik Nelson

‎11-29-2023 01:21 PM

I don't think so, because that onClick counter data is not saved any where. You have to create custom arrangement for counter.

Refer as example 

https://www.servicenow.com/community/itsm-forum/calculate-count-based-on-ui-button/m-p/245807/page/2

 

-Thanks,

AshishKMishra

 


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