Order Guide Cascade Variables on Variable Set

[Julia Howells]

I have an order guide that has a variable set. 

On Choose Options, some of the options take the cascaded variables but some show up blank. The items and the order guide are using the same variable set. What am I missing?

[Brad Bowman]

Hi Julia,

Is it that a particular Catalog Item always either shows or does not show all of the variable values that were populated on the first screen / Order Guide, or is it only some of the variables that are blank, or unpredictable?  On the Catalog Items and within the variable set, do you have any Catalog Client Scripts or Catalog UI Policies that could be affecting the variables that are blank? 

[SanjivMeher]

Could this be the reason?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687635

Also check the following thread
https://www.servicenow.com/community/itsm-forum/pushing-cascade-variables-from-the-order-guide-to-th...

You can also remove the variable set and add it back to the catalog item to see if that fixes it.