REQ, RITM, and SC Task

[cnharris1]

Hello everyone,

I have a few questions: The first question is what's the difference between the RITM and the SC Task?

My next question is, do you need the REQ, RITM, and the SC Task relationship or can you have just the REQ and SC Task relationship, without the RITM?

Thanks in advance,

cnharris

[Jaspal Singh · Accepted solution]

Hi,

So, in simple terms you can relate it to online shopping where

REQ - is your Order number (1 Order number for 10 items ordered suppose)

RITM - is number for each item ordered (10 separate items/products ordered)

SCTask - Delivery time for each RITM (10 products to be delivered by different delivery companies)

For every REQ there will be a corresponding RITM in ServiceNow OOB but having an SCTask for RITM is optional.

[cnharris1]

Thanks Jaspal!

[sachin_namjoshi]

check below blog for all answers

https://www.learnnowlab.com/Understanding-RITM/

Regards,

Sachin

[cnharris1]

Thanks Sachin!