Hi, I cannot fing any logs related to exporting data from the platform. For example, if an admin goes to the sys_user table and exports the data as XML or Excel or otherwise, I would like to see a log confirming that activity. I don't think there is ...
Hi,I'm having an issue with the Approval Record widget on the portal, in one of my service catalog items I have 4 checkboxes, now if the chackbox has a value of false, I don't want it to show on the Service Portal Approval Record widget. I have a s...
I'm trying to send an attachment to a third party service (DocParser) in order to extract the text via OCR and return back structured data. The api documentation for DocParser says to use form-data in the body with file_content as they key and the fi...
When displaying data in the list view there doesn't seem to be a way to manage the left/center/right alignment of fields -- it is just based on the field type. This can result in some very odd results when there is a numeric type of field (right ali...
Hi all,I'm trying to sort the knowledge articles in alphabetical order. I know that there is a property "glide.knowman.section_sort" (and "glide.knowman.section_sort_direction") where I have to set the value to short_description. Or select Alphabetic...
HI, I hvae a onchange normal clientscript code which runs on sc_task when state changes. from the display BR i am taking the checkbox variables from the RITM and based on that i need to make the other set of checkboxes READONLY and MANDATORY. All th...
I have a CSV that has blank rows at the end. The import fails because it expected x number of columns. DBAs seem they can't control this on their export. I have my doubts. Can do anything on the ServiceNow end to ignore blank rows during the import p...
Hi, I have requirement to build a filter similar to AutoFilter available in excel in Service Portal Data table widget. Below is the requirement: 1. Autofilter should be visible on each column of list view. 2. It should have all the choice values avai...
Hi, I have a mail script which get's the full list of journal entries. It splits the comments and makes the timestamp bold btw. If the ticket is created via an inbound email, we have the additional comments populated with the body of the email. This...
Hi, We are trying to find out more on Penetration testing on our ServiceNow Instance and have the following questions - Do we have to use third party tools to do Penetration testing? if so are there are recommendations from anyone who has used those?...
We have a Multiple Choice Question with 5 options. I have been asked to delete one of those choices (there is no Active field, so I can't set it to inactive). So I go into the variable, select the Question Choice that I want to delete, slide to t...
I have a catalog item called 'New User', I would like requests for this item to be approved automatically. Looking at the solution in this community post, I can see that it is easy to set up automatic approval for all incoming requests using Busines...
Obviously I am not understanding the "Wait for a duration" flow logic in Flow Designer. Here is what I am trying to do: During M-F, 8-5 allow the flow to run without delay.All other times, wait for 10 mins. I have tried setting up a schedule to no s...
Hey friends, I have an Order Guide with : 1 catalog item 1 record producer on submit order guide I want to redirect a page. I created a business rule on the RITM table: when to run: after, insert filter: order Guide is <the Order Guide> Advanced: (f...
Dear SNC, how can I add seconds with Gliderecord to an existing record? Idea var gr = new GlideRecord("incident"); gr.addQuery("sys_id", "9b8eb0c94f71f20022c92eff0310c222"); gr.query(); if (gr.next()) { gr.overdue = gr.overdue.addSeconds(3600); gr.u...