Hi community, I have experienced a very strange issue with the contextual search in the portal and am not clear if there is a missing configuration or something I'm just doing plain wrong. The scenario I have created an Incident Record Producer (no...
Hi, In my requirement,I have a field with type attachment, and i wanted to restrict some file type and created br,so now its restircting when i upload it, and showing error msg, but still in activity log it is getting added, but that is not required,...
Can an agent open a Agent Workspace in mobile app? Is that possible
I am trying to create a flow on a catalog item. I am not able trigger the flow on Requested Item table. Option is not showing for me to select the RITM table
How can i share/pubish/schedule/download reports on service portal? Is it possible?
Hi, 1. whenever we using ${field name} its showing Norwegian language, because its taking system default language that is Norwegian. is there any option to translate the language.2. How to specify the user's language in email script? because in notif...
We are using KCS state for knowledge articles, but this is a customization. Does anyone use any out of the box functionality that meets the requirements for KCS status?
Hello, We want to configure quizzes to test the knowledge of our employees, and we need to use two types of questions: Scale - where you should choose only one correct answer;Multiple selection - where you should choose more than one correct answer. ...
I used flow designer to send notifications when the SLA for an incident reaches 200%. The trigger is the SLA Task. Do I need to create a SLA definition in order for this flow to be executed? See attachment of flow design.
I need to hide an icon link widget based on role, for ex. if user has abc role he should not see the icon link widget but if he has xyz role he should see it
In my PDI I am creating a script to approve all of the items associated with a request and have the script below to approve all of the items. However, in the logs I am getting "Page focus is dirty". I am unsure what would cause this and how to resolv...
We created the ability for end users to view the SCTasks that they are the end user for in the service portal. We want them to be able to add comments to the tasks, similar to how they can add comments to the RITM. We added an ACL that gave users wit...
what is the difference between catalog and catalogs in service catalog??
Hello, I have a script in business rule that gets the value of recipients of an email. There are emails that has many recipients.I want to check if the recipients start date is in between the created and updated date of my custom table. And if not th...
I want my itil users to always see one view and everyone else to see another. Should I handle this with a view rule or with a system user preference? At first I had assumed a view rule would be the best way to do this, but I am finding that user pref...
