I have requirement to re-direct Non-Itil users to ESC portal. By default every single user is alloted with few roles in the business and everyone are re-directed to backend view which is confusing the ESS user. Can someone please help me here, than...
I am looking for resources or best practice documents or what the Community members have found has worked best in their orgs in regards to notifications... I am having issues with people not reading their ServiceNow email notifications from the syst...
Hi Team,As part of security scoring we are planning to Specify Blacklisted File types by using properties glide.security.attachment_type.use_blacklist - Setting it to Trueglide.attachment.blacklisted.types - Setting the blacklisted file typesglide.a...
Hi, we have created a inbound action to get email details ,which will create tickets when we receive mails from outlook , gmail .from the mail body we need to search certain words that we have already defined in another custom table but when we rec...
Hi All, I wanted to check how many custom tables are allowed for my licence in instance Is there a report or place where I can check how many tables are allowed ?
Is adding annotations the only way to add labels to a form? I am having a problem with controlling annotations visibility using UI policies. At the same time, client scripts seem to only work on UI16 and not agent workspace. Are there alternative met...
I am using catalog client script on submit as below var allFields = g_form.getFieldNames(); for(var fieldName in allFields){ alert( allFields[fieldName]); } it is not working and not allowing to submit the form. i...
Hi Expert, In email script , I am having the below code in reject button and I want this reason for reject should come in the next line. How can I achieve that? Please advise. var rejButStr = '<a href="mailto:snow05@service-now.com?subject=re:' + gr...
Hey all, I am encountering an issue when attempting to create an ATF test for the creation of a Catalog Item being initiated from our Service Portal. The process is to open the form via our Service Portal, complete the form, then order it. After clic...
Hi, we applied glide-paris-06-24-2020__patch6 to one of our non-prod instances and worked through the list of skipped changes in Upgrade Center. Review results were recorded in an update set. We then moved that update set to the next non-prod instanc...
how to give requestors manager
I'm configuring ITSM Agent Workspace. I want for my List Categories to be in alphabetical order. So I want to set all of these order values to the same number so that ServiceNow will use the Names for ordering rather than the hard-coded order value...
I'm trying to dynamically instantiate a Script Include. Based on some other forum responses here is what I've done in the Scripts-Background interface: Script Include: Scripts://Traditional approach: WORKS!var obj = new global.TestAPI();var result =...
Unable to download MID Server files from my instance. Getting below error, do anyone know why we are getting this error? Able to download below Windows (ZIP), but it does not have installer.bat file required for the installation
Hi there, I have created a flow like this: This flow will make the release record Active when state reset to Draft from Closed complete/Cancelled. I want to do this for few other tables like rm_task, rm_release_phase and rm_feature. I don't want ...
