Request items and tasks linking

Damian Martinez
Mega Sage

Hello Everyone,
do you know how tasks are linked to requested items?
For example when I request an item, automated tasks are generated and they show in the Catalog Task Tab of the Requested item details:

find_real_file.png

do you know how these tasks are related to that item?and how do they show up there?
I'm asking this because I encounter the following issue:
I created two tables, one for projects and one for project tasks.
I have created a flow that create an automated project taks based on the project.
In the project record I have the project tasks tab,however tasks are created but they don't show in the Project Task Tab.
They only way they show is if you click the new button:

find_real_file.png

But tasks generated from the flow don't show up here.

Any ideas?

Thanks in advance!

 

 

1 ACCEPTED SOLUTION

Damian Martinez
Mega Sage

Hello Everyone, I found the solution in this post:

https://community.servicenow.com/community?id=community_question&sys_id=7581136ddbdcdbc01dcaf3231f96191d

This might be helpful to you.

View solution in original post

3 REPLIES 3

ABHAY_M
Tera Guru

hello 
there will some feild on project task of reference type may be parent of project will be feild name 

you have to map the project record to project task field by record picker in flows 




If my answer solved your issue, please mark my answer as ✅ Correct & ????Helpful.

Thanks

Hello ABHAY,
Thanks for your feedback, that is correct in the project task table, there is a reference to Parent/Task
find_real_file.png

How can I map project record to project task field in the flow?

 

Damian Martinez
Mega Sage

Hello Everyone, I found the solution in this post:

https://community.servicenow.com/community?id=community_question&sys_id=7581136ddbdcdbc01dcaf3231f96191d

This might be helpful to you.