Hi . Does anyone know how to delete an KB article template ? I am at home working in dev but at work ( in test ) I began creating article templates for my employer and somehow I managed to create a situation where , when I click on create new articl...
Hi Experts, I have requirement entire import set need to ignore if particular field is nil. Eg - Excel sheet have 10 rows. At row 9th field x==nil then entire transaction need to ignore/skip/kill How to achieve this scenario? I have search other co...
HI Guys , I am completely newly to Servicenow. and my query is what is the difference between scoped application and global application? and from docs i got to know, there is a restricted access to Scoped application. and also few method...
In this Knowledgebase article, the author recommends to build an On Before Query Business Rule to filter the records that should not be displayed, so the list renderer would not have to decide wether the record should be displayed. Now I don't fully...
I believe the answer to this is no, but wanted to throw the question out there to see what I get back. I do know that I can create a Notification Event, which then fires a standard Email Notification which can include HTML. But, it would be nice ...
I am getting errors on an update to a form section (sys_ui_section) record when I preview the remote update set. This record contains the main form section layout for a new table also created with this remote update set. The new table is called u_tra...
What is the difference between the below two ways of instantiating an object to a script include (class) Way 1: var obj = new scriptIncludeName();obj.functionName(); Way 2:var obj = scriptIncludeName.create();obj.functionName(); Both methods do the...
As you can see from the list screenshot below when I hover over the reference icon it displays a certain number of fields. However, this is not all the fields that are on the form. It also contains another section called Building (see second screensh...
We recently switched from the knowledge instant publish workflow to the knowledge - approval publish workflow. As a result, we have some articles stuck in a "Review" state with no approvals to publish the article. I can edit the workflow state from...
Hello Experts, I'm trying to identify if particular ACL was deleted, but unfortunately, I cannot find a place that would store information about deleted ACLs. I tried to check sys_audit and sys_audit_delete, but no luck there. And this was not part o...
Hi, I was wondering which table stores user favorites. Thanks.
Hi All, I am using a survey wizard on an incident is closed. Repeat interval is 90 days. 1)I wanted to know if in between these 90 days if he/she closes 100 incidents what will happen. As per my understanding only one survey will be triggered and in ...
Hi all, Currently I have a working workflow to create/update AD User Records based on updates or inserts of users on the sys_user table in SNOW. Essentially, when a new user is added, or a user is updated on SNOW it prompts the workflow to Query AD ...
We are trying to view the related lists generated by relationship records on the form on the service portal. It appears that OOTB only links to related lists that are specific record references are shown. We managed to configure a related list widget...
Hello, can i able to track my logs like when xx update set exported and all log Kindly share the points Thanks, Aravind.E
