We are getting started with ServiceNow but it seems uploading our Database Ci's led to some discussion. So I decided to ask here: what is the best practice way (out of the box) to upload our DB Ci's and create the necessary relationships? We do not...
I am following the instructions found here, to create an easy import template with ALL of the fields (columns) for the Software Entitlement table.The problem is ... ALL of the fields (columns) are NOT being imported. I'm getting about 57 fields and...
Can anyone give me clear example on workflow . I understood core activities but lack in real time workflow experiance. Can anyone give sample scenario/example which covers all core activities ? Thank you, Dinesh
I am inserting CIs using Web Services into Import Set tables. Transform maps is created to insert it in to different CI classes. After insertion, I am seeing a duplicate entry with class type u_computer_historical in the CI table. Refer the screensho...
Hello Experts,I am using Macro variable in that i am using widget:Here is my code:HTML:<div class="input-group "> <input type="text" name="name" ng-model="c.data.inputValue" /><button type="button" class="btn btn-danger btn-block" ng-click="c.setFiel...
I have an import set working to populate a table from an external source. However the import is cumulative so that running the same file twice results in twice the records in the target table.Is it possible to clear the target table prior to performi...
Hi Guys,I have a user reference field in one of the custom tables I created and this field should only fetch users who have Roles A and B (both). I am querying sys_user_has_role table but having difficult in fetching the values without writing two q...
It's been a while since I've done this.I created a custom CI class. I went to Model Categories and created a new record for this CI class and set it to Facility [alm_facility].After doing a manual import of 200 CIs into this CI table, all the CIs a...
I am attempting to modify some custom work done by someone no longer at the company. The Knowledge Management process uses a "getApprovers" javascript command in the Knowledge Management - Publish workflow. So far, only the System Administrator c...
Hi all!We've recently ran a pretty thorough overhaul on the organization and composition of our KB database and there are a few legacy articles that still have ratings on them. I've written a business rule that works just fine if I want to set the va...
Hi All,I want the difference of two date fields (to_date - from_date) in scoped application. I tried using dateDiff() method, but it was showing error that dateDiff is not allowed in scoped applications.Could any one of you please help me in this reg...
Hi Experts,I am searching for some information about Now Platform, how to enable this feature?Is it a separate instance or is it a plugin ?What is the difference between normal instance and Now platform?We would like to gather some information about ...
Hello. I'm wondering if anyone has tackled this previously. Here's the scenario...I have the need to send a scheduled report to one or more Groups depending on the results in the report. For example:This report creates a list of Application CI'...
Is there a way to configure the Service Portal as the landing page when a user hits the https://myinstance.service-now.com URL? I want users to be able to access the Public Service Portal without going through any loginsI have tried playing around wi...
Hello,I tried searching the wiki and discussion forums for an answer but I was unable to find anything. I attached a screenshot of what I'm referring to but I'll describe it to the best of my ability. I have read the wiki: http://wiki.servicenow.com/...
