response pool size for partner CSAT rating

[david631]

The ServiceNow Partner Finder lists the Customer Satisfaction Score (CSAT) of each partner, but it does not indicate exactly how many responses were used to calculate each score. The pop-up help text indicates the score is based on a rolling 365-day average, and the "ServiceNow Assure" help text indicates each partner has completed at least 3 engagements within that period; however, there doesn't seem to be any way of knowing exactly how many engagements or survey respondents are represented by the CSAT score. It's not clear whether each engagement receives one CSAT rating or whether surveys are sent to multiple respondents per engagement. The CSAT score doesn't seem terribly useful without knowing this info. Does anyone know how many responses or engagements go into calculating these CSAT scores?

[Mark Manders]

Maybe contact your SN rep for this, or try to get an answer through the Partner Portal. 

If my answer helped you in any way, please then mark it as helpful. If it resolved the issue, please mark it as correct.

Mark

[david631]

I appreciate your response, thank you. That said, your reminder to mark your reply as helpful or correct is irritating to me. It comes across as pushy and condescending at the same time.