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Resolved! Delete an INCIDENT?

How can I delete an Incident?? closed or open. We deal with Patient information and a user put some sensitive information into a ticket and we would like to just delete the whole thing altogether. Is this an option?

nikki360h by • Kilo Explorer
  • 8542 Views
  • 3 replies
  • 0 helpfuls

Keeping Gamification Fresh

Hi Everyone,  The concept of gamification seems to be an excellent idea.   In fact it's something my company is giving serious thought in doing because it encourages a positive behavior from everyone involved.     I am however, curious about one thi...

bryanalff by • Mega Contributor
  • 1162 Views
  • 3 replies
  • 0 helpfuls

Deleting Chat Threads/Messages

Hi,Our Chat Listing has got extremely large, very quickly, I have deleted some redundant chat rooms, but dont have the delete option to remove Threads/Messages. I am setup with Chat Admin, Does anyone know why i am unale to delete these. Also, is it ...

deet by • Kilo Contributor
  • 2333 Views
  • 2 replies
  • 0 helpfuls

Link Catalog Items to Knowledge article

In knowledge there is the attached tasks and affected products options. These, if turned on, will show if the knowledge article has been attached to any tasks recently or if this article is associated with any products. I want to do something like th...

ODBC Connection Fails

When running this:SELECT *FROM "SCHEMA".OAUSER.task  This is the error:7/11/2014 6:59:34 AM: Error: SQL##f - SqlState: S1000, ErrorCode: 10215, ErrorMsg: [DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]Disk Cache file size limit ha...

jxa7987 by • Tera Expert
  • 3883 Views
  • 1 replies
  • 0 helpfuls

Resolved! Redirect to new tab/Window

Hi,  I am trying to redirect to new page when clicked on the "Search Duplicates" button on the Knowledge form. Below is the code that I have used to redirect    gs.setRedirect("kb_find.do?sysparm_search=" + encodeURI(current.short_description) + "&sy...

kittu1 by • Giga Contributor
  • 7283 Views
  • 10 replies
  • 0 helpfuls

Importing XML Files to CMDB

I have a bunch of xml files (50-100) from help the help desk that needs to be uploaded in the CMDB. I tried to use the (right click) import xml file functionality but it doesn't work. There is no record being created. I am also thinking about creatin...

jxa7987 by • Tera Expert
  • 1798 Views
  • 2 replies
  • 0 helpfuls

How to add attribute on variables?

Hi all,I am using List collector type of variable and the list table is [cmdb_ci]. There are more than 10 Lakh records in cmdb_ci table and most of them are blank so it is unable to visible in slush bucket. for that i want to add some attribute for e...

m_servicenow by • Kilo Contributor
  • 2757 Views
  • 4 replies
  • 0 helpfuls

Catalog Variables locked in Order Guide

Hello,  I using common variable sets throughout my catalog items and order guides.   I have an order guide that is for a desktop bundle which always includes a desktop and a monitor.   I am asking upfront all the info I need with the variable set use...

skirby41 by • Kilo Explorer
  • 2519 Views
  • 4 replies
  • 0 helpfuls

Best way to export CMDB data

Dear Gurus,  I read the wiki on how to export CMDB data, we need to keep a offline record. Many of the ways are interactive and thus is not very practical for routine exporting.  How do you guys export CMDB records regularly? The only easy way I foun...

winnie_leung by • Tera Contributor
  • 6659 Views
  • 6 replies
  • 1 helpfuls
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