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Resolved! Discovery scans updating the wrong CI

I have an HI incident on this, but I thought to ask the community as well.   Has anyone noticed that Discovery scans are updating the wrong computer CI?     Before the scan I have 2 computer CI's with different names and after the scan I have 2 CI's ...

Resolved! Override Variable Set UI Policy in Catalog Item

I thought this would work, and I'm confused as to why it doesn't.   In case it matters (which I think it does), we are currently on Berlin.  We have a variable set with some common questions for many of our forms.   Occasionally a team will request a...

Chris M3 by Tera Guru
  • 4499 Views
  • 1 replies
  • 3 helpfuls

iFrame issues

I found a strange problem related iFrame blocks when viewing on a mobile device: iFrame works OK on a desktop, but sometimes it renders a blank page when you open a page on a mobile device!!You can even check it on your own instance:There is out-of-t...

Creating custom lists CSS

Good day,I'm fairly new to ServiceNow and am responsible for the front end design for our client applications. I can create pixel-perfect pages but I hit a wall when it comes to specifying custom styles for tables (ie. sc_req_item, sc_cart_item, etc....

phugron by Mega Contributor
  • 1248 Views
  • 4 replies
  • 0 helpfuls

Back Button Issue..!!!!

Hi, We have an iframe for Incident list. In the list we have check "Omit Links". Everything works fine. But when the user opens the incident record from the list, user can view the record. Then if he clicks on the OOTB "Green Back" button, it doesn't...

SakshiArora by Giga Contributor
  • 2294 Views
  • 1 replies
  • 1 helpfuls

How to pass variables via URL into pages

Hi,I'm creating a separate knowledge base in our Service-Now instance in order to better suit our needs.I'd like to be able to display a list of knowledge articles, and when the user clicks on an article, have it pass that article's ID to a new page ...

usalash by Kilo Explorer
  • 2018 Views
  • 2 replies
  • 0 helpfuls

Resolved! Knowledge Feedback - Answering Comments

We have Knowledge Base installed for News Topics and feedback turned on. Would like the ability to respond to comments that have been posted. Is this possible? Ideally as the Admin, would like a function to comment on the comment and have the system ...

JimCheffer by Kilo Expert
  • 4714 Views
  • 6 replies
  • 2 helpfuls

Managed Documents to Knowledge Bases

Im am setting up Managed Documents, and i have run into some issues.In order to add some of the documents and procedures to a Knowledge base i have activated the Knowledge Document Plugin.When i then add a document to the knowledgebase by setting the...

Pyskow by Kilo Expert
  • 1652 Views
  • 5 replies
  • 0 helpfuls

History Table?

Hello,I'm confused over the sys_history_line table. It doesn't store all the records, but if I go to a record and view the history of it, the entries for that record become available.The data must be stored somewhere, but doesn't appear in the sys_hi...

gaidem by ServiceNow Employee
  • 4105 Views
  • 2 replies
  • 0 helpfuls

CMDB Integration using REST API

I've been looking around for more information on helping map CMDB Integration in ServiceNow using a REST API. Is this available? I've been looking all over and it seems as though this is impossible. Are there any directions you could point me towards...

JoeyBananaz by Kilo Explorer
  • 4102 Views
  • 3 replies
  • 0 helpfuls