REST API - getting error - Method failed: (/updateIncident) with code: 400

[Shivani29]

Hi All,

I am new to Integrations. I have created an Outbound rest message with HTTP Method PUT but getting error code:

Method failed: (/updateIncident) with code: 400
and response: [ISS.0086.9249] Missing Parameter: document

I have checked the connectivity through Postman as well and it is working fine. 
Checked Postman connectivity at 3rd party end and that is also fine. I am able to receive the data from third party but not able to send the data. Below are the snapshots for Rest Message and Business rule:

Rest Message:

Business Rule:

Kindly let me know where and what I am doing wrong. In Dev environment it is working fine.

Rgds,
Shivani

[Shivani29]

Hi Shivambi,

Thanks for your response. I got the logs as you said and checked with 3rd party, there are only 4 fields at their end which I am passing and all are mandatory. There is no other field.

Rgds,
Shivani

[shivambitanwar]

can you try something for me. what you got in the log of JSON.stringify(body). use it in this link

https://codebeautify.org/jsonviewer

and check if its a valid JSON. or paste the log here, we can have a look together

Regards,

Shivambi

[Shivani29]

Hi Shivambi,

I checked the json on the url you provided but seems fine to me. Below is the json, if you can also check.

{"number":"INC0783337","state":"In Progress","sys_id":"cad2fd84872201503d1e65b40cbb3547","sys_updated_on":"2022-03-30 13:35:03"}

Rgds,
Shivani

[Anil Lande]

Hi,

Your error was like below:

Method failed: (/updateIncident) with code: 400
and response: [ISS.0086.9249] Missing Parameter: document

Can you please check API definition? what is this parameter  document, which is missing?

If you have swagger definition for the 3rd part API then please share it and also share complete configuration done in ServiceNow. 

Make sure you have added all required headers.

Enable logging for your method and check logs after executing test.

and check logs in Outbound HTTP Requests module:

Thanks,
Anil Lande

[Shivani29]

Sure Anil, lemme try it.

Rgds,
Shivani