Restarting a failed or stuck workflow on RITMs
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‎06-28-2017 10:57 AM
We have found that when there are Over all performance issues (default semaphores exhausted due to some other reason) that some RITMs do not have their workflows launched or the workflows get stuck and do not proceed properly. The RITM is then in State = Open, Stage = Waiting for Approval, Approval = Not Yet Requested. This does not happen very often, but when it does happen, we have been using a simple work-around of adding a worknote to the RITM and the workflow then proceeds OK and add the approvers/approval groups OK. We had 8 of these on one day recently and 11 others on days ranging from December 2017 to May 2017.
Is there a better work-around?
Can we expect that a very small percentage of RITMs may not proceed properly and this should be monitored on a regular basis?
(we are on Helsinki about to go to Istanbul)
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‎12-11-2017 12:48 PM
No definitive answer yet. Nudge button did not seem to work for us generally. I am now working on a different product area so I have not been able to see evidence here or not.
Sorry!
