ServiceNow On Premise Solution

[shravan85]

As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN

1) just host the web-server in customers premise and the database is on SN premises

2) Host a web-server and a MID Server in customer premise to securely transfer the data (transactional) to SN database

3) Host a web-server along with a database on premise

In the 3rd option, will SN own the upgrades/maintenance?

[Uncle Rob]

From what I remember from my on-prem days is that everything... EVERYTHING is on prem.   ServiceNow hosts nothing, and upgrades / maintenance is 100% on the customer. That was over 5 years ago for me though.   Thank goodness.

[Andrii]

Do you know what hardware it requires to host these?

[Uncle Rob]

The last time I saw it happen was years ago... maybe 5?   It was pretty beastly, and the consensus among users post-on-premise move was that performance was *much* worse.   The same customer is now in a preposterously expensive project to migrate back to the cloud.

So I guess the short answer to the question is, no, I don't know what the hardware requirements are.   Assuming ServiceNow agreed to take the business (at one point they were walking away from deals pitched as on-prem) they will most assuredly provide HW specs.   I would strongly advocate adding to the requirements by a wide margin.

I can't stress enough what a dangerous and expensive proposition on-prem'ing is.

[mrswann]

How does this even work?

Why?

cant see this as a true sn offering. Need clarity please