Hello,There is a requirement where we need to make a filter ....AND Short Desription DOES NOT CONTAIN abc OR Short Description DOES NOT CONTAIN zyx. As soon as I add that OR, that entire AND part will stop to work. I also Tested on PDI with short_des...
Hello everyone, We are currently in Orlando (glide-orlando-12-11-2019__patch7a-10-02-2020) and this weekend my company is performing Disaster Recovering testing. 2 of our MID Servers got down and I'm having hard time to have them back.Whenever I try...
I am trying to create a flow in which I am adding an action. The action is that it should trigger a BOT process in RPA. Is this possible? and if so, please guide me me on how to do this. I am trying to do it. But I am getting errors.
Hi, We have a problem with a record producer, a date variable is not working properly. We can see the name of the variable but the input box is not displaying: This happens with any language except English.
Hi, It is for a catalogue item, I'm trying to restrict users to select any other country rather than their home country.This country data is coming from a custom table called " u_razor_access", which eventually is coming from the core_country table. ...
Hi, All My client is using search suggestions in the service portal.However, it will not work unless I enter at least 3 characters in the search box.This limitation is very inconvenient for me because I often use two Kanji characters when searching f...
Hello experts,I noticed that in our Prod instance the value of state field in the UA instance info download table (ua_instance_state) is closed.Is it normal for it to be closed for PROD instance? What does it mean for the value closed in state field?...
I was excited to see the Business Stakeholder role in New York but when I looked it said it had an additional cost. Does anyone know how this is licensed? We have ITSM Pro
Hello Team, I want to remove the below fields from the Incident form in the service operation workspace, Can anyone suggest how to do that?
Dear community,I am on glide-vancouver-07-06-2023__patch9-hotfix1-05-22-2024.We have a recordproducer that creates change requests in the change_request table.When someone uploads a file to the catalog item form, then this attachment gets stored in t...
We are having a field whose type is date/ time which is populated wrongly due to a different time zone.For example: I have passed the value for this field as 08:30:00 from the Json but on the form, it is giving the value as 09:30:00 Can anyone please...
Hello All,I am trying to use the guided tour api in my script particularly in service portal, but not sure how to call it or where to write it, client script/script include/widget etc?Guided Tours - Client Docs I want to call it after the tour is en...
I'm trying to create a scripted rest api what would handle attachments coming in together with the JSON integration message. So when we receive the integration message on that specific endpoint, it does create the request and request item as suppose...
The views expressed in this video are my own and they are not endorsed by ServiceNow.In this video, we are going to focus on resetting the slow query module. https://youtu.be/g0nlNlQGXxo The goal of the video is to help ServiceNow admins to do an ini...
I have several similar catalog items that use the same multirow variable set. I would like to create a dynamic subflow so I don't have to repeat the logic several times, but I'm stuck on the input. I'm not sure how to create the Array.Object fields ...
