Restrict knowledge article templates for each knowledge base

[mcconnellsj]

Users are using the wrong template for certain knowledge bases.  It seems the templates are available for every knowledge base (going by interceptor).

A good example is the Known Error KB which should only contain articles using the Known Error template.  Conversely, we don't want the known error template used the the standard Knowledge base.

Any way to restrict this?

[Pushpa Yadav1]

As each template is a child table of kb_knowledge, you can modify reference qualifier for Knowledge base field on Template table. This way when user select a template and populate knowledge base they will have limited/correct knowledge base options.

If this helps, please mark this correct/helpful as applicable.

Thanks,

Pushpa

[Sarup Paul · Accepted solution]

There is an OOB way to configure specific Templates to a KB. Check step 5 > Article Templates 

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/create-a-knowledgebase.html

[mcconnellsj]

Thanks!

A small issue remains - it is still possible to select the "Standard" template even though it is not in the related list.  This will create an article in kb_knowledge root table, which we don't want.

[Erica Hawkins]

We too would like for "Standard" to not be a removable option.  @Sarup Paul if you or anyone else at ServiceNow can take this into consideration as a future enhancement that would be greatly appreciated.