Restrict Priority is critical on Incident for incident_manager role by using ACL

[Kishore47]

When a user navigates to incident form, then critical priority can be selected only by the user with the Incident Manager role. Other role users should not have access to make incident priority as critical

Can anyone please help for this??

[Sumanth16]

Hi @Kishore47 ,

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

//Type appropriate comment here, and begin script below

var isTeamManager = g_user.hasRole('JR - Team Managers');

if (!(g_user.isTeamManagers))

{

alert('Your manager is required to lower the incident priority. Please contact your manager');

g_form.setReadonly('priority', true);

}

else{

g_form.setReadonly('priority', false);

}

}

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regard

[Dr Atul G- LNG]

Hi @Kishore47 

Along with above case, make sure you create oncell edit client script, so that user cant change priority  form list view as well.

[Kishore47]

Hello Sir,

Above case is not working properly

Can you please help me with ACL or Client Script if it is possible

[Deeksha Sahithi]

can you please share any way doing it with ACL.