Reverting sp_portal to a previous version

jemal
Kilo Explorer

I installed the service portal plugin (com.glide.service-portal.esm) on our non-production yesterday.

I was branding and designing the 'service portal' page, and subsequentaly deleted the containers, rows, and widgets.

As this is on non-production I would like to revert the sp_portal to the OOTB setting, rather than amend the existing page.

I have searched your knowledge base, and I *think* that you can only revert to the last known file, and I was cannot rollback to a previous version (i.e. from yesterday). Is that correct?

If so, can I uninstall the plug-in and re-install and have a fresh install of the service portal plugin with a fresh copy of the sp_portal default page?

The reason I want to revert is because I am unable to drag containers and widgets from the layouts section on the left hand side...

6 REPLIES 6

Currently I don't think we have that provision for reverting to page earlier. All will have to do is to get it created accordingly or get it exported from an instance where it is correct & get it imported to the instance where it is required.


sndangibbard
Mega Guru

Containers, Rows and Columns are all defined in their own tables (sp_container, sp_row, sp_column) - as such when you delete one from a page the record is tracked in System Definition > Deleted Records



So you should be able to restore the original elements to the page by finding them in this table and restoring them (select the relevant records in the list and choose Undelete Records in the actions picker at the bottom of the list)