Rich text in the field incident or request Description.

[ramesham]

if end user captures the details in table format under description field, the details were not captured in a proper manner since the field is configured with string type.

We dont want to use HTML type for this field, is there a way where users will be able to add their tables directly into the description and table should be visible in the backend properly. How can we achieve this requirement.

[Mark Manders]

Two ways: make it an HTML field (which I absolutely don't recommend), or have them put it in as attachment. The string fields simply aren't meant for table format.

You could also add an HTML field to the form, just to have it as 'extra' where tables can be added, and leave the description just for text/explanation.